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Texas Commission on Law Enforcement Officer Standards and Education
6330 East Highway 290, STE 200 Austin, Texas 78723

We are located on the west bound access road of Hwy 290, two blocks east of IH35 in the same building that houses ITT. Get Directions...

Main Number: (512) 936-7700

fax Executive Offices: (512) 936-7766

fax Credentialing and Officer Records: (512) 936-7766

Executive Staff

Executive Director Chief Kim Vickers 512-936-7700 ext. 7713
Executive Assistant Kaye Wilson 512-936-7700 ext. 7713

Regional Field Offices

Supervisory Agent for Field Operations Agent Richard Gutierrez 512-923-0916  
       
Region 1 - Panhandle Agent Kenny Merchant 325-668-3292  
Region 2 - West Texas Agent Kenny Merchant 325-668-3292  
Region 3 - South Texas Agent Derry Minor 361-290-8517  
Region 4 - South East Texas Agent Doug Staudt 512-578-6775  
Region 5 - North East Texas Agent Carey McKinney 903-948-0535  
Region 6 - North Central Texas Agent Lynn Beard 325-998-4433  
Region 7 - Central Texas Agent Jim Clifton 512-750-6370  

 

Agency Operations

Director, Agency Operations John Helenberg 512-936-7700 ext. 7768
Administrative Assistant - Operations Laurie Abernathy 512-936-7700 ext. 7771
Special Services Division Division Chief Michael Antu 512-936-7700 ext. 7750
Credentialing Team Lead Lisa Fontenot 512-936-7700 ext. 7749
Enforcement Specialist Darla Dixon 512-936-7700 ext. 7717
Investigator, New Agency Sergeant Gary Connella 512-936-7700 ext. 7774
Investigator, Enforcement Sergeant Candice Simon 512-936-7700 ext. 7704
Investigator, Enforcement Sergeant Mike Hobbs 512-936-7700 ext. 7756
Investigator, Enforcement Sergeant Randall Odom 512-936-7700 ext. 7744
Appointment, certification, reinstatement of a licensee Credentialing Staff 512-936-7700 ext. 1800
Education Programs Susan Brundage 512-936-7700 ext. 7710
Training Programs Janice Washington 512-936-7700 ext. 7747
TCLEOSE Online Training & Support

Dial 512-936-7700. On the menu choose the option for Texas Peace Officer, Jailer or Telecommunicator. Follow the prompts to input TCLEOSE PID number then select option 3 for help with your TCLEOSE username, password or an online course problem.

TCLEDDS Web Application Support Productivity Center 713-939-9777  
Examinations and Testing Programs Donna Soldner 512-936-7700 ext 7776

Credentialing & On-line Training Support Questions

IMPORTANT BEFORE YOU CALL . . . Before you call us, please have your TCLEOSE PID number (Personal ID), or, for agency related questions, your TCLEOSE Agency number, ready. We require a PID or Agency number in order to assist you with your records.

Don’t know your PID? Use our Telephone system to look it up! To do so, call our main number, 512-936-7700. On the menu choose the option for Texas Peace Officer, Jailer or Telecommunicator. Then follow the instructions until you hear the option to look your TCLEOSE PID number. Select this option and follow the prompts.

Need to know where you stand for certificaton or mandated training? You can now check your status through the new My TCLEOSE Account.

  • Texas peace officer, county jailer or telecommunicator general information questions please dial 512-936-7700. On the menu choose the option 2 for Texas peace officer, county jailer or telecommunicator. Follow the prompts to input TCLEOSE PID number then select option 4 to speak to a credentialing customer support agent.
  • My TCLEOSE Account and Online training support questions including usernames and passwords or please fill out a help desk ticket at https://tcleose.texas.gov/myTCLEOSEAccount/contact_support_help.cfm.
    • To speak with the Online Training Help Desk during business hours please dial 512-936-7700. On the menu choose the option 2 for Texas Peace Officer, Jailer or Telecommunicator. Follow the prompts to input TCLEOSE PID number then select option 3 to speak to customer support agent.
  • Agency questions. If you are calling on behalf of a law enforcement agency, and have a question about your agency record or an agency form, please dial 512-936-7700. On the menu choose the option 3 for Agency related questions then select option 1.
  • Instructor or training provider questions, please dial 512-936-7700. On the menu choose the option 3 for Agency or Training Provider related questions then select option 2.

Office of General Counsel

General Counsel John Beauchamp 512-936-7700 ext. 7746
Legal Assistant Nicole Yoakum 512-936-7700 ext. 7779
Misconduct Cases Darla Dixon 512-936-7700 ext. 7717
F-5 Appeals Sharon Melton 512-936-7700 ext. 7762
Open Records, Achievement Awards Laura Le Blanc 512-936-7700 ext. 7763
Deceased Officer Flag Request
Line of Duty Deaths, Peace Officer Memorial
Ken Mobley 512-936-7700 ext. 7705
Dial 512-936-7700. On the menu choose the option for Texas Peace Officer, Jailer or Telecommunicator. Follow the prompts to input TCLEOSE PID number then select option 5 to speak to our legal department.

Financial and Staff Support

Chief Finacial Officer, Brian Roth 512-936-7700 ext. 7725
Personnel, Finance, Purchasing,Employment with TCLEOSE Brian Roth 512-936-7700 ext. 7725