John M. Helenberg, Director
Agency Operations consists of four separate service units to carry out the various responsibilities of the agency.
The Credentialing Unit responsible for the licensing and certifications of Texas peace officers, county jailers, telecommunicators.
The Enforcement Unit is comprised of commissioned investigators who investigate both administrative and criminal violations of law as it relates to the agency's mission.
The Special Services Unit is responsible for on-line and distance education, coordination of exam sites, database management, web management, technology infrastructure, training provider assistance and evaluation, and examination administration, and program security.
The Field Services Unit is comprised of field agents who are located in specific geographic regions state-wide. These agents work in the field with agencies on-site to provide assistance.